Privacy Policy

At Pizzana ("we," "us," "our," or "the Company"), we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eat-pizzana.rest, place an order, interact with our services, or otherwise engage with us online or in person. Please read this policy carefully. If you disagree with any of the terms described herein, please discontinue use of our website and services.

This Privacy Policy applies to all personal information we process relating to individuals who use our website, place food orders, subscribe to our newsletter, participate in promotional campaigns, or contact our customer service team. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. Who We Are

Pizzana is a food service business operating in the United States, dedicated to providing high-quality pizza and dining experiences to our valued customers. We operate the website eat-pizzana.rest, through which customers can browse our menu, place orders, make reservations, and engage with our brand.

For all privacy-related inquiries, please contact us using the information provided in Section 14 of this policy.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, make a reservation, or contact us, we may collect personally identifiable information, including:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Payment information (credit/debit card details, processed securely through third-party payment processors)
• Account username and password (encrypted)
• Profile preferences and dietary requirements you voluntarily provide

2.2 Order and Transaction Data

When you place an order or make a purchase through our platform, we collect transactional data including:

• Order history and details (items ordered, quantity, price)
• Payment confirmation and transaction identifiers
• Delivery preferences and special instructions
• Order timestamps and fulfillment status
• Refund and return request history

2.3 Usage and Behavioral Data

When you visit our website, we automatically collect certain information about how you interact with our platform, including:

• Pages visited, links clicked, and menu items viewed
• Time and duration of your visits
• Referring URLs and exit pages
• Search queries performed on our website
• Scrolling behavior and interaction patterns
• Shopping cart activity and abandoned cart data

2.4 Device and Technical Information

We collect technical data about the devices and software you use to access our website, including:

• IP address
• Browser type and version
• Operating system and device type
• Screen resolution and language settings
• Mobile device identifiers (where applicable)
• Geolocation data (with your consent, for delivery services)

2.5 Communications Data

If you contact us directly through email, phone, or our contact form, we may retain records of those communications, including:

• The content of your messages or inquiries
• Customer service interaction logs
• Feedback and survey responses
• Reviews and ratings you submit

2.6 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activity on our website. For more detailed information, please refer to Section 10 (Cookie Policy) of this document.

2.7 Information From Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms when you log in using social sign-on features
• Third-party delivery platforms or food ordering services that partner with us
• Marketing analytics and advertising partners
• Publicly available data sources used for fraud prevention

3. How We Use Your Information

Pizzana uses the information we collect for a variety of legitimate business purposes. Specifically, we use your personal information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders accurately and efficiently
• Manage your account and provide customer support
• Coordinate delivery or pickup logistics
• Send order confirmations, receipts, and delivery updates
• Handle payment processing securely
• Manage loyalty programs, rewards, or special promotions

3.2 Improve and Optimize Our Platform

• Analyze website usage to identify areas for improvement
• Conduct A/B testing and performance optimization
• Develop new features and menu offerings based on customer behavior
• Monitor and maintain the security and integrity of our platform

3.3 Marketing and Communications

• Send you promotional emails, newsletters, and special offers (with your consent where required)
• Deliver personalized marketing content based on your preferences and order history
• Display targeted advertisements on our website and third-party platforms
• Conduct surveys and collect feedback to improve our services
• Notify you of new menu items, seasonal promotions, and events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Please note that opting out of marketing communications will not affect transactional communications related to your orders.

3.4 Legal Compliance and Safety

• Comply with applicable federal, state, and local laws and regulations
• Respond to lawful requests from law enforcement or regulatory authorities
• Prevent fraud, unauthorized access, and other illegal activities
• Enforce our Terms of Service and other applicable policies
• Protect the rights, property, and safety of Pizzana, our customers, and the public

4. Legal Basis for Processing

As a business operating in the United States, our data processing activities are governed primarily by applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission Act (FTC Act) for general consumer protection. We process your personal information on the following legal bases:

• Contractual Necessity: To fulfill your orders, provide our services, and manage your account relationship with us.
• Legitimate Business Interests: To improve our services, maintain security, conduct analytics, and pursue our lawful commercial interests without overriding your rights.
• Consent: For certain marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.
• Legal Obligation: To comply with applicable laws, regulations, court orders, and government requests.

5. Sharing Your Information With Third Parties

Pizzana does not sell your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and providing our services. These partners may access your personal information solely to perform services on our behalf and are contractually obligated to maintain its confidentiality. Categories of service providers include:

• Payment processors and financial institutions (e.g., for secure transaction handling)
• Delivery and logistics partners (to fulfill your food orders)
• Cloud hosting and IT infrastructure providers
• Email marketing and communication platforms
• Analytics and data measurement providers (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• Fraud prevention and identity verification services

5.2 Legal and Regulatory Disclosures

We may disclose your personal information to government authorities, law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, regulation, legal process, or enforceable governmental request. We may also disclose information when we believe, in good faith, that disclosure is necessary to:

• Comply with a legal obligation under U.S. federal or state law
• Protect and defend the rights or property of Pizzana
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public

5.3 Business Transfers

In the event that Pizzana undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or uses of your personal information.

5.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry research, marketing, advertising, and other purposes. This information is not considered personal information under applicable privacy laws.

6. Data Security

The security of your personal information is a top priority for Pizzana. We have implemented a comprehensive set of technical, administrative, and physical security measures designed to protect your data against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: All data transmitted between your browser and our servers is protected using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption technology.
• Payment Security: We do not store full payment card information on our servers. All payment transactions are processed by PCI-DSS compliant third-party payment processors.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need and are subject to confidentiality obligations.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Data Minimization: We only collect and retain personal information that is necessary for the purposes outlined in this policy.
• Incident Response: We maintain a formal data breach response plan and will notify affected individuals and relevant authorities in the event of a security breach, as required by applicable law.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information under applicable U.S. privacy laws, including the CCPA/CPRA for California residents. These rights may include:

7.1 Right to Know and Access

You have the right to request that we disclose what personal information we have collected, used, disclosed, and sold about you over the past 12 months. This includes the categories of personal information collected, the purposes for collection, and the third parties with whom it was shared.

7.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you, subject to certain limitations. You may update much of your account information directly through your account settings page on our website.

7.3 Right to Deletion

You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions (such as when the information is necessary to complete a transaction, comply with a legal obligation, or for other legitimate business purposes permitted by law).

7.4 Right to Opt-Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information. We do not sell personal information in the traditional sense; however, certain advertising activities may constitute "sharing" under California law. You may exercise this right by clicking the "Do Not Sell or Share My Personal Information" link on our website or by contacting us directly.

7.5 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit our use and disclosure of sensitive personal information (such as precise geolocation data) to purposes that are strictly necessary for providing our services.

7.6 Right to Data Portability

You may request a copy of your personal information in a portable, readily usable format that allows you to transmit the data to another entity.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality of service because you exercised your privacy rights.

7.8 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request to us by:

• Emailing us at: [email protected]
• Visiting our website: eat-pizzana.rest

We will respond to verified requests within 45 days of receipt. If necessary, we may extend this response period by an additional 45 days and will notify you of such an extension. You may submit a request on behalf of yourself or, if applicable, as an authorized agent on behalf of another individual.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Our general data retention practices are as follows:

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

9. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and applicable U.S. federal law, we do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. Our website, food ordering services, and promotional materials are not directed at children.

If you are between 13 and 17 years of age, we strongly encourage you to have a parent or guardian review and consent to this Privacy Policy before you use our services. We recommend that minors do not use our platform without parental supervision.

If we discover or are notified that we have inadvertently collected personal information from a child under the age of 13 without appropriate consent, we will take immediate steps to delete such information from our records. If you believe we may have collected information from a minor, please contact us immediately at [email protected].

10. Cookie Policy

Our website eat-pizzana.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and deliver targeted advertisements. This section provides a brief overview of our cookie practices.

10.1 What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They help websites remember your preferences and recognize you on repeat visits, thereby improving your overall experience.

10.2 Types of Cookies We Use

10.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse, delete, or receive notifications when cookies are set. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

To learn more about how we use cookies or to manage your cookie preferences, please visit our full Cookie Policy page at eat-pizzana.rest.

11. International Data Transfers

Pizzana is a U.S.-based business and our primary data processing activities take place within the United States. However, some of our service providers and technology partners may operate in or transfer data to countries outside of the United States. In such cases, we ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable U.S. privacy laws.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country. By using our services, you consent to the transfer and processing of your information as described in this policy.

Where international data transfers occur, we take steps to ensure that:

• Data transfer agreements incorporate appropriate contractual protections
• Our international service providers maintain data security standards equivalent to those we uphold
• Any cross-border sharing complies with all applicable U.S. laws and regulations

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizzana. This Privacy Policy applies only to information collected through our own website and services. We have no control over and assume no responsibility for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party services that may be integrated with our platform include, but are not limited to:

• Social media platforms (Facebook, Instagram, Twitter/X)
• Third-party payment processors (e.g., Stripe, PayPal)
• Online food delivery platforms
• Google Maps and location services
• Analytics tools such as Google Analytics

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or business operations. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date
• Send an email notification to registered users with a summary of material changes
• Display a prominent notice on our website for a reasonable period following the change

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the effective date of any updated policy constitutes your acceptance of the changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. Our team is committed to addressing your inquiries promptly and transparently.

We aim to respond to all privacy-related inquiries within 15 business days. For formal requests to exercise your privacy rights (access, deletion, correction, etc.), please allow up to 45 calendar days for a full response, as described in Section 7.8.

15. Filing a Complaint With a Data Protection Authority

If you are a California resident and believe that your rights under the California Consumer Privacy Act (CCPA) or the California Privacy Rights Act (CPRA) have been violated, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office.

Before filing a formal complaint, we encourage you to contact us directly at [email protected] so that we have an opportunity to address and resolve your concern.

If you reside in another state with applicable privacy laws (including Virginia, Colorado, Connecticut, Texas, or other states that have enacted comprehensive privacy legislation), you may also have the right to file a complaint with your state's relevant consumer protection or attorney general office.

Relevant Regulatory Authorities:

This Privacy Policy was last reviewed and updated on May 6, 2026. All provisions of this policy are subject to applicable U.S. federal and state law, including the CCPA/CPRA, FTC Act, COPPA, and other relevant regulations.